Terms & Conditions of Service
Logos & Images: Customers are responsible for providing clear, high-resolution logos or images for accurate printing, as well as securing the necessary rights to use these designs. Cookie Mill is not liable for any intellectual property disputes that may arise. All images should be mailed to debbie@cookiemill.com.
Design Instructions: We ask customers to provide accurate and complete design instructions, if any. Orders are fulfilled based on the provided details, so please ensure all required information is correct to avoid delays or errors. By leaving the design details blank, the customer acknowledges and accepts that Cookie Mill will take creative control, and any resulting design choices will not be grounds for dissatisfaction or claims of unmet expectations. In all cases, customer provides the high-resolution logo or image to be printed.
Design Variations: Please note that minor variations in color and shape may occur due to the handcrafted nature of our cookies. Design elements and packaging may be adjusted at the designer’s discretion
Confirmation of Order: Orders are scheduled for production upon receipt and confirmation of full payment. If we are unable to meet your requested delivery date, you will be informed within 24 hours.
Packaging: All cookies are handcrafted, heat-sealed, and packaged according to Cookie Mill’s high standards. Local pick-up orders are packed in window bakery boxes, while shipped orders are securely packaged in crush-resistant boxes. Although we are not liable for carrier mishandling, we take extensive measures to prevent damage. During hot weather, gift boxes are insulated with thermal bubble pouches and ice packs to maintain product quality.
All Sales Final: Due to the nature of our custom work, all sales are final, and we do not accept returns or issue refunds.
Happiness Guarantee: We offer a happiness guarantee, and take great pride to encourage great communication before your cookies are baked, ensuring that the final product meets or exceeds your expectations. We provide a proof of design upon request, with two rounds of revisions included. Additional changes may incur extra charges.
Arizona’s Home Cottage Law: Cookie Mill operates in compliance with Arizona’s Home Cottage Law, and all products are prepared in a commercial, home cottage kitchen that meets legal standards for food safety and handling and is not subject to public health inspections. Arizona Department of Health #8755.
Lead Times & Rush Orders: Standard lead time for production is 10 business days or 2 weeks. Rush orders may be accommodated for an additional fee, subject to production capacity. The current rush-fee rate is $1.50 per cookie; this helps to cover overnight and overtime labor fees in extreme cases.
Allergen Information:
You’re about to enjoy some of the best logo sugar cookies on the market, made with the same wholesome ingredients our ancestors trusted: pure cane sugar, grade A butter, unbleached wheat flour, eggs, and honey. While we’d love to accommodate allergy-sensitive requests, we simply don’t have the capacity. If you're seeking sugar cookies without potentially allergenic ingredients, we recommend sourcing about 10% of your total requirement from an alternative bakery who specializes in allergy-free. And although we do not use tree nuts in our kitchen, we cannot guarantee our cookies are free from any allergens.
Ingredients
Unbleached Flour,Grad A Butter, Pure Cane Sugar, Eggs, Confectioner’s Sugar, Light Corn Syrup, Honey, Vanilla Bean Paste, Vegetable Glycerin, Corn Starch, Meringue Powder, Water, Food Colorings. PLEASE NOTE: Although particular allergens may not be listed in our ingredients, cookies are produced in a facility containing known food allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts.
All bakery items produced in a commercial, home cottage bakery that is not subject to public health inspection. Arizona Department of Health # 8755
Updated 9/22/2024