FREQUENTLY ASKED QUESTIONS

  • INGREDIENTS, ETC.

    King Arthur Unbleached Flour, Real Butter, Honey, Vanilla Bean Paste, Granulated Sugar, Eggs, Confectioner’s Sugar, Light Corn Syrup, Vegetable Glycerin, Corn Starch, Meringue Powder, Water, Food Colorings.

    PLEASE NOTE: Although particular allergens may not be listed in our ingredients, cookies are produced in a facility containing known food allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts.

    All bakery items produced in a commercial home cottage bakery that is not subject to public health inspection.

  • ARE WE A GOOD FIT?

    We love helping busy corporate executives and assistants, event planners and producers, HR professionals and business owners share appreciation to their large groups of customers, employees or business referral partners.. Our team is dedicated and committed to ensuring your brand shines through in our creative and delicious sugar cookies. We excel in designing thoughtful corporate gifts, marketing aids, and event packages and we work best with companies that appreciate better quality and need larger quantities.

    We also love working with organizations that prioritize appreciation for their employees, customers, and referral partners, and seek meaningful interactions. We can be as involved as you want us to be with the designs of cookies and packages, but many come to us because we excel in this area.

  • MINIMUM ORDER QUANTITIES

    To maintain efficiency and ensure high-quality, personalized service, we practice minimum order quantities. Logo, photo, and QR code cookies require a 3-dozen minimum, including setup and design for the first three images.

    Our hand-decorated, custom personal event cookies have a minimum order quantity of 5-dozen since we put a lot of care and detail in the designs.

    Our 5-cookie corporate gift boxes have a 10-box minimum (same design), and our 3-cookie gift boxes require a 10-box minimum, same design. First-name personalization is included at no extra charge. We cannot split minimum orders into multiple themes.

    For smaller orders, we're happy to recommend a local baker if one is available.

  • DO YOU OFFER HAND DECORATED COOKIES?

    Yes we do! Each cookie is freshly baked and individually crafted once your order is paid and confirmed through our website. We provide two distinct styles: hand-decorated and direct print, often combining both for added creativity. Pricing, reflecting market rates, depends on design complexity and includes expert decoration, packaging, and custom-specific design elements.

  • DESIGN DOESN'T MATTER, I JUST NEED A VARIETY OF FLAVORS

    If you're seeking plain 'drop' cookies or dough blobs in various flavors, we respectfully acknowledge you won’t find that here. We pour all our passion and creativity into our singular vision: crafting innovative, delicious vanilla bean custom sugar cookies that fuel your business growth and deliver a meaningful return on investment. We would recommend a google search for “drop cookies”

  • I NEED LAST-MINUTE, CHEAP TREATS, DO YOU DO THIS?

    If you're in search of last-minute, low-cost desserts, you probably won’t find what you’re looking for here and we don’t want to waste your time. Our focus lies in crafting powerful marketing tools representing your high-quality brand. We request a two-week notice and operate on a first-come, first-served basis. To secure a spot on our production schedule, place your order on our website as soon as your date is set. Orders are typically confirmed within 24 hours or even sooner upon receiving payment.

  • HOW MUCH NOTICE DO YOU NEED?

    For orders of 500 cookies or more we politely request a 4-week notice. If ordering less, a two-week advance notice is highly recommended. As always, orders are subject to Cookie Mill's availability. Around the major holidays please allow as much notice as possible and understand the earlier you place your orders the better chance of availability. Thank you.

  • BUT I NEED COOKIES NOW! DO YOU TAKE RUSH ORDERS?

    We understand your urgency! Depending on availability, we occasionally accept rush orders. To place a rush order, a minimum 72-hour notice is required and the rush fee of $15 per dozen will be charged. Please note that rush order preparations must take place during our regular business hours. We'll do our best to accommodate your request and satisfy your cookie crisis as quickly as possible!

  • WHEN & HOW DO I PAY?

    If you're ordering here online, simply proceed through the check-out steps and enter your credit card information securely. For quotes or pricing, find the desired cookie category on our website and follow the steps, as if placing an order, to view the associated prices. All orders require full prepayment at the time of ordering. If you need assistance, please call 480-745-6050.

  • DO YOU OFFER SHIPPING?

    Yes, Cookie Mill offers shipping for most items within Arizona. Many products on our website have the option to select shipping. The pricing for shipping varies depending on size and weight of the order, and typically $15 per box. We utilize trusted shipping carriers such as USPS Priority or UPS, which typically deliver within 1-3 days based on your location. Please note that shipping delays can occur, which are beyond our control. It's important to keep in mind that the estimated shipping time does not include the production time required for your order. For shipping outside Arizona, please call 480-745-6050 for assistance.

  • DO YOU OFFER DELIVERY?

    YES YES YES! We now work with a local delivery service that can deliver anywhere in the valley! Prices are determined depending on total mileage from Cookie Mill in Gilbert, and range from $25 to $80 inside the Phoenix metropolitan area.

  • DO YOU OFFER LARGE QUANTITY DISCOUNTS?

    Since each cookie is hand-crafted, pricing to scale and discounts do not apply. That being said we are experts in large quantity, homemade production. We are happy to provide large quantity coordination and set-up activities including research, design and in some cases a tailored cookie cutter or stencil, made on-site for no additional charges.

  • HOW LONG DO THE COOKIES LAST?

    Well, that entirely depends on how many people will have their hands in that cookie jar. Our hand decorated sugar cookies with royal icing may be stored at room temperature, away from sunlight or direct heat and enjoyed up to 14 days from pick up. Decorated cookies may be frozen, as a matter of fact we think they are even more moist and soft after freezing! We do not , however, recommend refrigeration because it tends to dry them out.

  • MEMORIAL and FUNERAL COOKIE ORDERS

    We are so sorry for your loss. We NEVER charge a rush fee for memorial or funeral cookies and waive all mins. If at all possible Cookie Mill will squeeze your order in, just give us a call at 480-745-6050 to check availability.

  • DO YOU OFFER GLUTEN FREE OR SUGAR FREE COOKIES?

    We understand how serious Gluten sensitivities can be, with members of our own family having Celiac Disease. Unfortunately we do not have the resources to offer GF at this time. We do hope to be able to add that option to our menu so more people can share in the Cookie Mill Experience.

    ALLERGEN NOTICE:

    Our kitchen equipment may come into contact with potential allergens such as soy, dairy, wheat, nuts, and eggs.

  • DO YOU OFFER REFUNDS?

    All our custom cookie orders are final, but don't worry! If you have to cancel, just let us know 14 days ahead of your pick-up date, and we'll happily reschedule if we're free. Just remember, we can't move orders during busy holidays.

    If you've rescheduled, you have a generous 6 months to use your order, depending on our schedule. We won't be able to credit cookies already baked or materials bought, including those for special occasions.

    If your cookies aren't picked up within 72 hours, we'll make sure they don't go to waste. We'll donate them to a local charity in your name if we can't reach you. Sweet, isn't it?