YOU'VE GOT QUESTIONS, WE'VE GOT ANSWERS... (FAQs)

  • ARE WE RIGHT FOR EACH OTHER?

    We love supporting busy corporate heroes—Executive Assistants, Event Planners & Producers, Marketing Professionals, HR and Sales Departments, and Business Development Specialists. We know you’re the heart of every business, and we’re here to help you shine. If you are looking to express gratitude and recognition to team members, customers, referral partners, and prospects, increase brand awareness, or build cohesion in your teams with decorating experiences, you are in the right place!

    At the heart of everything we do are our core values: a commitment to excellence, personal and professional growth, and a deep sense of appreciation for those we serve. We've partner with industry leaders like Amazon, Walmart, GoDaddy, USBank, Visa, Chevron, People's Mortgage, and hundreds more.

  • MINIMUM ORDER QUANTITIES

    To maintain efficiency and ensure high-quality, personalized service, we practice minimum order quantities. Logo, photo, and QR code cookies require a 4-dozen minimum, so that we can offer free setup and design for the first three images.

    Since we primarily focus on our corporate partners, our personal event-hand-decorated cookies now have a minimum order quantity of 5-dozen and spaces are very limited.

    All our corporate gift boxes have a 10-box minimum (same design), First-name personalization is included at no extra charge. We are unable to split minimum order quantities into multiple themes.

    For smaller orders, we're happy to recommend a local baker if one is available.

  • HOW TO ORDER COOKIES

    3 SIMPLE STEPS

    1.     From CookieMill.com, click any green button labeled "SHOP ALL CORPORATE COOKIES”  

    2.     Click on the picture matches the descriptions below, enter the number of cookies or boxes you want to order, then click “add to cart.”

    3.     Complete the custom details in the pop-up box and “add to cart.” Finish checking out and submitting your payment information to be confirmed on our production schedule. If the minimums and lead times are met, you're all set! We will take it from here!

  • MENU AND PRODUCT DESCRIPTIONS

    Review the descriptions below to find the ideal cookie style and packaging options for your event. For any assistance or questions, please call 480-745-6050. We're here to help!

    1. Printed Cookies:
    Individually wrapped, handmade vanilla bean sugar cookies with customer-provided images or logos. Available in multiple sizes or custom shapes. Packaged in large window bod. Most economical.

    2. Hand-Decorated Cookies:
    Individually wrapped, hand-cut and intricately designed, vanilla bean sugar cookies. A bit more labor intensive and higher budgets are required. Packaged in a large white window box.

    3. Custom Hand-Decorated and Printed for Branded Cookie Gifts:
    Gift boxes and platters featuring a mix of hand-decorated and printed cookies, often personalized with customer’s name., packaged for gifting. Typical sets include 2-5 of the following: 1 logo, 1 QR code, 1 Thank you, 1 industry or holiday shape, 1 name plaque.

    4. Team Building Cookie Decorating Kits: All decorating kits include freshly pre-baked cookies, colored icing bags sprinkles, a decorating tool, and simple instructions. Customizable for specific themes, campaigns or colors.Packaged in 4-cookie kits, 12-cookie kits and bulk cookie decorating supplies.

    5. Holiday Personalized Specialty Gifts:
    Holiday and specialty-themed, often one-of-a-kind cookie gifts that can be personalized with customer’s name. Each packaged uniquely to fit various budgets.

  • DO YOU OFFER HAND DECORATED COOKIES?

    We do offer our signature hand-decorated, soft-bite, vanilla bean sugar cookies for corporate events, gift boxes and office platters. Each cookie is freshly baked to order and individually sealed. Pricing, reflecting market rates, depends on design complexity and includes expert decoration, packaging, and custom-specific design elements. Do to the amount of time and resources necessary to create these handcrafted masterpieces, we have very limited availability for smaller personal events, such as baby and wedding showers, birthdays, sports, anniversaries, etc. For this reason we have a 5-dozen minimum order.

  • OUR PREMIUM INGREDIENTS

    King Arthur Unbleached Flour, Real Butter, Honey, Vanilla Bean Paste, Granulated Sugar, Eggs, Confectioner’s Sugar, Light Corn Syrup, Vegetable Glycerin, Corn Starch, Meringue Powder, Water, Food Colorings.

    PLEASE NOTE: Although particular allergens may not be listed in our ingredients, cookies are produced in a facility containing known food allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts.

    All bakery items produced in a commercial home cottage bakery that is not subject to public health inspection.

  • HOW MANY FLAVORS DO YOU OFFER?

    If you're seeking 'drop' cookies or dough blobs in various flavors, (yum) we respectfully advise that you won’t find that type of cookie here. We pour all our passion and creativity into our singular vision: crafting innovative, delicious vanilla bean custom logo and QR code sugar cookies that effortlessly fuel your business growth, empower deeper customer and team member relationships and deliver a meaningful return on investment. We would recommend a google search for “drop cookies” or try crumbl.com

  • I NEED LAST-MINUTE, CHEAP TREATS, DO YOU DO THIS?

    Our focus lies in crafting powerful marketing tools representing your high-quality brand. If you're in search of last-minute, low-cost give-aways, we won’t be a good fit We request a two-week notice and operate on a first-come, first-served basis. To secure a spot on our production schedule, place your order on our website as soon as your date is set. Orders are typically confirmed within 24 hours or even sooner upon receiving payment.

  • HOW MUCH NOTICE DO YOU NEED?

    For orders of 500 cookies or more we politely request a 4-week notice. If ordering less, a two-week advance notice is highly recommended. As always, orders are subject to Cookie Mill's availability. Around the major holidays please allow as much notice as possible and understand the earlier you place your orders the better chance of availability. Thank you.

  • BUT I NEED COOKIES NOW! DO YOU TAKE RUSH ORDERS?

    We understand your urgency! Depending on availability, we occasionally accept rush orders. To place a rush order, a minimum 72-hour notice is required and the rush fee of $15 per dozen will be charged. Please note that rush order preparations must take place during our regular business hours. We'll do our best to accommodate your request and satisfy your cookie crisis as quickly as possible!

  • DO YOU OFFER SHIPPING?

    Yes, Cookie Mill offers shipping, delivery and local pick ups in Phoenix Arizona. Most products do have the shipping add-on under "add to cart". Pricing varies depending on size and weight of the order, and averages $15 per individual box. If the shipping option is not populated, please call Debbie@ 480-745-6050 so I can support you with that. Delivery is available with advanced notice and depending on production schedule. Prices are determined by round-trip mileage from Cookie Mill in Phoenix, 85013 and range from $50 to $75 to $100 inside the Phoenix metropolitan area. Local pick-ups can be made at 1126 W OREGON PHOENIX AZ 85013 W Oregon Ave in Phoenix AZ.

  • SHIPPING DISCLAIMER & IMPORTANT INFO

    SHIPPING DISCLAIMER:

    We utilize trusted shipping carriers such as USPS Priority or UPS, which typically deliver within 1-3 days based on your location. Please note that shipping delays can occur, which are beyond our control. It's important to keep in mind that the estimated shipping time does not include the production time required for your order. For shipping outside Arizona, please call 480-745-6050 for assistance. It is the customer’s responsibility to provide accurate shipping information in writing, and typically on the official Cookie Mill shipping spreadsheet. IF packages are undeliverable and returned to Cookie Mill, there will be additional fees or carrier adjustments that will be billed back to the customer. Some carriers have charged up to $18 per rerouted/returned package, so please double or triple check before sending to Cookie Mill. Thank you!Description goes here

  • DO YOU OFFER LARGE QUANTITY DISCOUNTS?

    Since each cookie is hand-crafted, pricing to scale and discounts do not apply. That being said we are experts in large quantity, homemade production. We are happy to provide large quantity coordination and set-up activities including research, design and in some cases a tailored cookie cutter or stencil, made on-site for no additional charges.

  • WHEN & HOW DO I PAY?

    If you're ordering here online, simply proceed through the check-out steps and enter your credit card information securely. For quotes or pricing, find the desired cookie category on our website and follow the steps, as if placing an order, to view the associated prices. All orders require full prepayment at the time of ordering. If you need assistance, please call 480-745-6050.

  • MEMORIAL and FUNERAL COOKIE ORDERS

    We are so sorry for your loss. We NEVER charge a rush fee for memorial or funeral cookies and waive all mins. If at all possible Cookie Mill will squeeze your order in, just give us a call at 480-745-6050 to check availability.

  • SHELF LIFE- HOW LONG DO THEY LAST?

    Well, that entirely depends on how many people will have their hands in that cookie jar. Our hand decorated sugar cookies with royal icing may be stored at room temperature, away from sunlight or direct heat and enjoyed up to 14 days from pick up. Decorated cookies may be frozen, as a matter of fact we think they are even more moist and soft after freezing! We do not , however, recommend refrigeration because it tends to dry them out.

  • DO YOU OFFER REFUNDS?

    All our custom cookie orders are final, but don't worry! If your plans change, just let us know 14 days ahead of your pick-up date, and we'll happily reschedule for another available spot on the calendar. Just remember, we won't be able to move orders during busy holidays (October thru December, February and May).

    If you've rescheduled, you have a generous 6 months to use your order, depending on our schedule. We won't be able to credit cookies already baked or materials bought, including those for special occasions.

    If your cookies aren't picked up within 72 hours, we'll make sure they don't go to waste. We'll donate them to a local charity in your name if we can't reach you. Sweet, isn't it?

  • DO YOU OFFER GLUTEN FREE OR SUGAR FREE COOKIES?

    We understand how serious Gluten sensitivities can be, with members of our own family having Celiac Disease. Unfortunately we do not have the resources to offer GF at this time. We do hope to be able to add that option to our menu so more people can share in the Cookie Mill Experience.

    ALLERGEN NOTICE:

    Our kitchen equipment may come into contact with potential allergens such as soy, dairy, wheat, nuts, and eggs.

  • VISION AND MISSION OF COOKIE MILL

    As Arizona's premier brand cookie manufacturer, we specialize in creating custom logo and QR code sugar cookies that empower companies to strengthen relationships and boost brand awareness. Our powerful sugar cookie marketing tools deliver significant ROI, making them an essential—and delicious—part of any branding strategy. We also craft from-scratch creative cookie decorating kits, perfect for corporate team-building experiences. With over 50 themes available—or the option to tailor designs to your specific campaign—there’s truly something for every company.

    Our dedication to quality and customer care is reflected in our perfect 5-star review average on Google. We offer Nationwide Shipping, Delivery or local Phoenix Pick Up, and proudly stand in front of, alongside, and behind our products with a happiness guarantee.

  • ABOUT THE FOUNDER

    Debbie George
    Founder & Owner, Cookie Mill LLC, Phoenix AZ

    Debbie George is the creative force behind Cookie Mill® thriving business she built from scratch starting in 2019. A mother of four and grandmother of two, Debbie's journey into the world of custom sugar cookies began after taking a cookie decorating class with one of her daughters. Since then, her dedication and passion have led her to single-handedly decorate over 100,000 custom cookies in just five short years.

    A bilingual sugar cookie marketing enthusiast, fluent in English and Spanish, Debbie is as passionate about personal and professional development as she is about cookies. She combines her love for creativity and home improvement projects with a sharp business acumen, driving Cookie Mill to new heights. With a clear vision and unwavering determination, Debbie aims to grow CookieMill.com to a million-dollar enterprise within the next five years.