FAQs

You’re about to enjoy some of the best logo sugar cookies on the market, made with the same wholesome ingredients our ancestors trusted:

King Arthur Unbleached Flour, Grade A Butter, Pure Honey, Vanilla Bean Paste, Pure Cane Sugar, Eggs, Confectioner’s Sugar, Light Corn Syrup, Vegetable Glycerin, Corn Starch, Meringue Powder, Water, Food Colorings.

PLEASE NOTE: Although particular allergens may not be listed in our ingredients, cookies are produced in a home cottage facility, and may have exposure to common allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts.

AZDH Home Cottage Certification #9524. All bakery items produced in a commercial home cottage bakery that is not subject to public health inspection. Please contact AZDH with any questions or to confirm program compliance:

Arizona Department of Health Services
150 N 18th Ave, Phoenix, AZ 85007 (602-542-1025)

We love supporting busy corporate heroes—Executive Assistants, Event Planners & Producers, Marketing Professionals, HR and Sales Departments, and Business Development Specialists. We know you’re the heart of every business, and we’re here to help you shine. If you are looking to express gratitude and recognition to team members, customers, referral partners, and prospects, increase brand awareness, or build cohesion in your teams with decorating experiences, you are in the right place!

Cookie Mill® not only serves great tasting, individually wrapped, branded event treats and DIY kits, they also deliver ROI! We listen and connect your desired event outcomes, apply our creative & innovative technology, while engaging our core values of Excellence, Value and Appreciation, to create unforgettable, branded and engaging conversation starters for your events and recognition campaigns. We partner with industry leaders like TD SYNNEX, Payliance, Ally Financial, Amazon, Walmart, GoDaddy, USBank, Visa, Chevron, Haydon, GEN, People's Mortgage, DP ELECTRIC, Arizona City Municipalities and hundreds more.

We do offer our signature hand-decorated, soft-bite, vanilla bean sugar cookies for corporate events, gift boxes and office platters. Each cookie is freshly baked to order and individually sealed. Pricing, reflecting market rates, depends on design complexity and includes expert decoration, packaging, and custom-specific design elements. Due to the amount of time and resources necessary to create these handcrafted masterpieces, we have very limited availability for smaller personal events, such as baby and wedding showers, birthdays, sports, anniversaries, etc. For this reason we have a 5-dozen minimum order.

If you're seeking 'drop' cookies or dough blobs in various flavors, (yum) we respectfully advise that you won’t find that type of cookie here. We pour all our passion and creativity into our singular vision: crafting innovative, delicious vanilla bean custom logo and QR code sugar cookies that effortlessly fuel your business growth, empower deeper customer and team member relationships and deliver a meaningful return on investment. We would recommend a google search for “drop cookies” or try crumbl.com

Our focus lies in crafting powerful marketing tools representing your high-quality brand, and working as partners to make your event a raving success. If you're in search of last-minute, low-cost give-aways, we won’t be a good fit We politely request a two-week notice and operate on a first-come, first-served basis. To secure a spot on our production schedule, place your order on our website as soon as your date is set. Orders are typically confirmed immediately upon receiving payment. We can sometimes accommodate rush orders; fees apply. Call 480-745-6050 to see if we can squeeze your order in.

Orders are first-come, first-served and confirmed once placed online with payment. To avoid rush fees or a booked production calendar, please order at least 2 weeks before your cookies need to leave our kitchen (for Phoenix pickup, local delivery, or nationwide shipping). If shipping, allow an extra week for transit. During our busy season, Aug. 15–Dec. 15, we recommend 4 weeks in advance.”

Since every cookie is handmade in small batches (with the help of a part-time helper), our capacity is limited. The earlier you place your order, the better your chances of securing a spot.

We understand your urgency! Depending on availability, we occasionally accept rush orders. To place a rush order, a minimum 72-hour notice is required and the rush fee based on a cart-cost percentage will be charged. Please note that rush order preparations must take place during our regular business hours. We'll do our best to accommodate your request and satisfy your cookie crisis as quickly as possible!

Yes, Cookie Mill offers shipping, delivery and local pick ups in Phoenix Arizona. Most products do have the shipping add-on under "add to cart". Pricing varies depending on size and weight of the order, and averages $15 per individual box. If the shipping option is not populated, please call Debbie@ 480-745-6050 so I can support you with that. Delivery is available with advanced notice and depending on production schedule. Prices are determined by round-trip mileage from Cookie Mill in Phoenix, 85013 and range from $50 to $75 to $100 inside the Phoenix metropolitan area. Local pick-ups can be made at 1126 W OREGON PHOENIX AZ 85013 W Oregon Ave in Phoenix AZ.

We utilize trusted shipping carriers such as USPS Priority or UPS, which typically deliver within 1-3 days based on your location. Please note that shipping delays can occur, which are beyond our control. It's important to keep in mind that the estimated shipping time does not include the production time required for your order. For shipping outside Arizona, please call 480-745-6050 for assistance. It is the customer’s responsibility to provide accurate shipping information in writing, and typically on the official Cookie Mill shipping spreadsheet. IF packages are undeliverable and returned to Cookie Mill, there will be additional fees or carrier adjustments that will be billed back to the customer. Some carriers have charged up to $18 per rerouted/returned package, so please double or triple check before sending to Cookie Mill. Thank you!Description goes here

Since each cookie is hand-crafted, pricing to scale and discounts do not apply. That being said we are experts in large quantity, homemade production. We are happy to provide large quantity coordination and set-up activities including research, design and in some cases a tailored cookie cutter or stencil, made on-site for no additional charges.

We are so sorry for your loss. We NEVER charge a rush fee for memorial or funeral cookies and waive all mins. If at all possible Cookie Mill will squeeze your order in, just give us a call at 480-745-6050 to check availability.

Well, that entirely depends on how many people will have their hands in that cookie jar. Our hand decorated sugar cookies with royal icing may be stored at room temperature, away from sunlight or direct heat and enjoyed up to 14 days from pick up. Decorated cookies may be frozen, as a matter of fact we think they are even more moist and soft after freezing! We do not , however, recommend refrigeration because it tends to dry them out.

All Sales Final: Due to the nature of our custom work, all sales are final, and we do not accept returns or issue refunds.

If your cookies aren't picked up within 72 hours, we'll make sure they don't go to waste. We'll donate them to a local charity in your name if we can't reach you. Sweet, isn't it?

We understand how serious Gluten sensitivities can be, with members of our own family having Celiac Disease. Unfortunately we do not have the resources to offer GF at this time. We do hope to be able to add that option to our menu so more people can share in the Cookie Mill Experience.

ALLERGEN NOTICE:

Our kitchen equipment may come into contact with potential allergens such as soy, dairy, wheat, nuts, and eggs.